1. Right to cancel
    You have the right to cancel this contract within 60 days without giving any reason.
  2. Cooling off period
    The cancellation period will expire after 60 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
  3. Address
    To exercise the right to cancel, you must inform us

    Chal-Tec GmbH
    Wallstraße 16
    10179 Berlin
    Germany

    Email: info@auna-multimedia.com
    Telephone: +44 (0) 20 331 838 57 (Monday to Friday from 10:00 to 17:00 ) - Standard rates apply. Calls from mobile networks may vary.
    Fax: +44 (0) 870-383-6459

    of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
  4. Option for submitting cancellation via form on website
    You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website: Self-Service Return Site.
    If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
  5. Deadline
    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  6. Effects of cancellation
    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than
    (a) 14 days after the day we receive back from you any goods supplied, or
    (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
    (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  7. Return of goods
    You shall send back the goods to us at

    Chal-Tec GmbH
    Coswiger Str. 14
    12681 Berlin
    Germany

    without undue delay and in any event not later than 28 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 28 days has expired.
  8. Return cost
    • For products valued over £49.90 you can ship them back to us free of charge
    • Products valued under £49.90 need to be returned at your own cost.
  9. Consumer’s liability for diminished value of the goods
    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model cancellation form

To Chal-Tec GmbH
Coswiger Str. 14
12681 Berlin
Germany

Email: info@auna-multimedia.com
Telephone: +44 (0) 20 331 838 57
Fax: +44 (0) 870-383-6459

I / We[*] _________________________________ hereby give notice that I / We[*] _________________________________ cancel my/ [*] _________________________________ contract of sale of the following goods [*] _________________________________ /for the supply of the following service[*] _________________________________ , Ordered on [*] _________________________________ / received on [*] _________________________________ ,


Name of consumer(s) _________________________________ ,
Address of consumer(s) _________________________________ ,
Signature of consumer(s) _________________________________
(only if this form is notified on paper).

Date _________________________________

[*] Delete as appropriate.

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